Terms and Conditions – Muquam

Welcome to Muquam – Destination for your Fashion Needs! These Terms and Conditions govern your use of our website, www.muquam.in, and your purchase of products exclusively through this platform. By accessing our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully to understand your rights and obligations.

1. General Information

Muquam – Destination for your Fashion Needs is a fashion apparel brand operating from F3 Gali no 6, Madanpur Khader Extension Part – III, New Delhi – 110076, INDIA (GSTIN: 07AHFPR2641J1Z7). These terms apply solely to transactions made on www.muquam.in. For any purchases made through other platforms, their respective terms and conditions will apply.

By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian. You also agree to provide accurate, complete, and current information during the ordering process.

2. Ordering and Payments

At Muquam, we strive to make your shopping experience seamless and secure. Below are the key details regarding orders and payments:

Order Placement: When you place an order, you confirm that all provided details (e.g., billing address, shipping address, and contact information) are accurate. Orders are subject to product availability and our acceptance.
Pricing: All prices on www.muquam.in are listed in Indian Rupees (INR) and include applicable taxes (e.g., GST) unless otherwise stated. Prices may change without prior notice due to market conditions or promotional activities.
Payment Partners: We partner with Cashfree and Razorpay to offer secure payment options, including credit/debit cards, net banking, UPI, and wallets. All payments must be completed at the time of order placement.
Order Confirmation: Upon successful payment, you will receive an order confirmation via email to the address provided. This confirmation does not guarantee product availability. In rare cases, we may cancel an order due to stock unavailability or technical errors, and a full refund will be issued.
Payment Security: Our payment gateways are encrypted to protect your financial information. Muquam does not store your payment details, and all transactions are processed securely by Cashfree and Razorpay.

3. Shipping and Delivery

We are committed to delivering your orders promptly and efficiently across India. Here’s how our shipping process works:

Shipping Partner: We partner with Shiprocket, a trusted logistics provider, to ensure reliable and timely deliveries.
Delivery Areas: We currently deliver across India. Delivery to remote or restricted areas may be subject to additional charges or delays, which will be communicated at checkout.
Shipping Timeline: Orders are processed and shipped within 2 business days from the date of order confirmation, excluding weekends and public holidays. Estimated delivery times vary based on your location and are typically 3-7 business days.
Shipping Charges: Shipping fees, if applicable, are calculated based on your location and order weight and will be displayed at checkout. We may offer free shipping for select orders or during promotional periods.
Order Tracking: Once your order is shipped, you will receive a tracking link via email, allowing you to monitor your package’s status through Shiprocket’s tracking system.
Delivery Issues: Muquam is not liable for delays caused by third-party courier services, natural calamities, or incorrect shipping details provided by you. If your order is not delivered within the estimated time, please contact us at info@muquam.in.

4. Returns and Refunds

We want you to love your Muquam purchase. If you’re not satisfied, here’s our return and refund policy:

Return Eligibility: Returns are accepted within 7 days of delivery for eligible products, provided they are unused, unworn, unwashed, and in their original packaging with all tags and accessories intact.
Non-Returnable Items: Due to hygiene and safety reasons, no returns or exchanges are accepted for products in the following categories: Lingerie, Innerwear, Swimwear, and Nightwear.
Return Process: To initiate a return, email us at info@muquam.in with your order number and reason for return. We will provide instructions for returning the product. Return shipping costs are borne by the customer unless the product is defective or incorrect.
Inspection: Returned items will be inspected upon receipt. If the product meets our return criteria, a refund or replacement will be processed.
Refunds: Refunds for eligible returns will be processed within 7-10 business days after we receive and approve the returned item. Refunds will be issued to the original payment method via Cashfree or Razorpay. Shipping charges and cash-on-delivery fees are non-refundable.
Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery by emailing info@muquam.in with photos of the issue. We will arrange a replacement or refund, including return shipping costs, if applicable.

5. Order Cancellations

Customer Cancellations: You may cancel your order before it is shipped by emailing info@muquam.in with your order number. If the order has already been shipped, our return policy applies.

Muquam Cancellations: We reserve the right to cancel orders due to stock unavailability, pricing errors, technical issues, or suspected fraudulent activity. In such cases, you will be notified via email, and a full refund will be issued within 7-10 business days.

6. Product Information

We take pride in showcasing our fashion collections accurately, but minor variations may occur:

Product Details: We strive to provide accurate product descriptions, images, sizes, and prices. However, slight differences in color, fabric, or design may occur due to lighting, photography, or screen settings.
Availability: Product availability is not guaranteed and may change without notice. If an ordered item is out of stock, we will notify you promptly and offer a refund or alternative product.
Sizing: Please refer to our size charts to select the correct size. Muquam is not responsible for sizing issues due to customer misjudgment unless the product is incorrectly labeled.

7. User Responsibilities

By using www.muquam.in, you agree to:

Provide accurate and truthful information during account creation and order placement.
Not engage in unlawful activities, including fraud, hacking, or misuse of our website.
Not reproduce, distribute, or modify any content from our website without permission.
Refrain from posting or transmitting harmful, offensive, or misleading content.

Muquam reserves the right to suspend or terminate your access to the website if you violate these terms.

8. Intellectual Property

All content on www.muquam.in, including but not limited to logos, product images, text, designs, and graphics, is the exclusive property of Muquam – Destination for your Fashion Needs or its licensors. This content is protected by Indian and international copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to the data practices outlined in the Privacy Policy.

10. Limitation of Liability

Muquam – Destination for your Fashion Needs strives to provide a seamless shopping experience but is not liable for:

Indirect, incidental, or consequential damages (e.g., loss of profits, data, or opportunities) arising from the use of our website or products Misses, regardless of whether such damages were reasonably foreseeable.
Delays, errors, or interruptions in website functionality due to technical issues, maintenance, or external factors.
Losses or damages caused by third-party services, such as shipping delays by Shiprocket or payment processing issues by Cashfree or Razorpay.

Our maximum liability for any claim related to your purchase is limited to the amount paid for the product in question.

11. Force Majeure

Muquam is not liable for failure to perform obligations under these terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government regulations, pandemics, or disruptions in supply chains or courier services.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of www.muquam.in will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13. Amendments to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on www.muquam.in. Your continued use of the website after such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically for updates.

14. Contact Us

If you have any questions, concerns, or need assistance regarding these Terms and Conditions or your shopping experience, please reach out to our customer support team:

Address: F3 Gali no 6, Madanpur Khader Extension Part – III, New Delhi – 110076, INDIA

Email: info@muquam.in

GSTIN: 07AHFPR2641J1Z7

Thank you for choosing Muquam – Destination for your Fashion Needs. We’re thrilled to be part of your style journey and look forward to serving you with the best in fashion!

Welcome to https://muquam.in/

Please read these Terms and Conditions carefully before using our website. By accessing or using the website, you agree to be bound by these terms.

Use of Website

You may use this website only for lawful purposes.

Any misuse, unauthorized access, or illegal activity is strictly prohibited.

Account and Privacy

If you create an account with us, you are responsible for providing accurate and updated information.

You are also responsible for maintaining the confidentiality of your login credentials.

Products and Content

We strive to ensure all information on our website is accurate. However, we are not liable for any errors, outdated content, or product unavailability.

Product prices and availability are subject to change at any time without prior notice.

Intellectual Property

All content on this website (text, images, logos, designs, etc.) is the property of Muquam.in and is protected by copyright and intellectual property laws.